Terms of Use

Refund/Return Policy

Wheel of Life International replaces any goods that arrive at their destination faulty or damaged.  Notification of faulty or damaged products must be received by our Customer Service Department within 48 hours of your parcel being signed for or delivered.  Under these circumstances, Wheel of Life International will provide instructions of how to return the goods in an appropriate manner.  These details can be obtained either by telephone +61433036835 or by email info@wheeloflife.tv.  Wheel of Life International will replace any undamaged item within 30 days of purchase as long as the product is returned in its original condition including its packaging and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip.  Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned to Wheel of Life International as the customer’s own cost and risk.  In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that our Customer Service Team are able to contact you.  Goods should be sent to the following address:

Wheel of Life International Pty Ltd
P O Box 134
ESSENDON VIC 3040
AUSTRALIA

Shipping & Delivery Policy
Within Australia
Orders placed with Wheel of Life International will be delivered from receipt of payment within 10 to 14 working days (depending on demand) in all capital cities and most regional centres.  Other areas and very remote locations may take longer.  We have flat rates for delivery on single items being $1.  Orders for multiple copies or registered mail will incur higher rates and this will be advised pre-checkout.  Delivery is via Australia Post.  Loss or damage is very rare.  When it does happen the order is replaced at our expense.  All that we would ask is that you keep damaged good/s and packaging and either mark it “return to sender” or address it to Wheel of Life International Pty Ltd – PO Box 134, Essendon Victoria 3040.  Please notify us within 48 hours should this unlikely event occur.  Prices are in US dollars (USD) unless stated otherwise.

Outside Australia
Orders to destinations outside Australia are sent via International Air post or courier.  Delivery is typically 21 to 28 days depending on country of destination.  .  Loss or damage is very rare.  When it does happen the order is replaced at our expense.  All that we would ask is that you keep damaged good/s and packaging and either mark it “return to sender” or address it to Wheel of Life International Pty Ltd – PO Box 134, Essendon Victoria 3040.  Please notify us within 48 hours should this unlikely event occur.  All prices are in US dollars (USD) unless stated otherwise.

Duties & Taxes
You may be required to pay duties and taxes to claim your package.  These are determined by the Customs office in your country and Wheel of Life International Pty Ltd is unable to control or determine these charges.  We encourage you to contact your national Customs office for further information.

Currency Conversion
For your convenience we have included the web address for a currency converter below.  This is only a rough guide to currency conversion.  Wheel of Life International Pty Ltd can only process payments in Australian Dollars and your credit card company calculates the charge to your credit card on the date which the transaction occurs.  www.xe.com